Delivery Policy

Delivery Timeslots Charges

All our delivery charges applies to all our flower, hamper and balloon products. To qualify for delivery, there must be a minimum order of $50 and above for flowers and hampers, and $80 and above for balloons.

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Please take note that Chinese New Year Delivery Surcharge from the 27th -30th January 2017 is $40.

Additional Charges

  • Specific Time

For delivery at a specific time, there is an additional charge of S$28. Your order will be delivered within 30 mins of the stipulated time. (E.g. If you specify 3pm, we will deliver your order within 2.55pm – 3.30pm.) Orders must be made a minimum of 3 working hours before requested time. Please call us at (65) 6636 1368 to check the availability of our drivers. Should resources be unavailable, Flora Moments reserves the right to turn down your request.

  • Redelivery Charges

For a second attempt at delivering the order, there will be an additional charge of S$15. For flowers, fruits and cake, redelivery must be made on the same day or within the next day. If not, we have to replace your order to ensure that only the freshest and highest quality blooms and consumables are sent to your recipient. This replacement is chargeable at 75% of the original price.

  • Redirection Charges

Should you like to redirect an order on the same day, there will be an additional charge of S$15. Cancellations after delivery has been attempted will not be entertained.

 

Earliest Possible Delivery

We are happy to have your orders delivered on the same day. For specifics, please refer to the table below to know when is the earliest possible delivery.

 

Delivery of Mass Orders for Inflated Balloons

If you would like to place a mass order of inflated balloons (more than 40pcs) for your event, please contact us directly at (65) 6636 1368 or email us at hello@floramoments.sg to check for availability. We would require a lead time of 2 days upon confirmation of order.

 

Delivery for Restricted Areas

Kindly note that we do not deliver to the following restricted areas at the moment.

  1. Airport Cargo Complex
  2. Airline Road
  3. All Army Camps
  4. Jurong Island
  5. All PSA Ports
  6. Sembawang Shipyard
  7. Changi Airport
  8. Tuas

For delivery to Sentosa island, there is an extra delivery charge of $15.

Delivery Time Slot Amendments

Amendments of delivery date and timings must be requested two days before the requested delivery date.

Please express your intentions to amend your order by contacting Flora Moments via email hello@floramoments.sg or call us at (65) 6636 1368, stating your Order Confirmation number.