CAKES AND FLOWERS

Restricted areas for cake and flower delivery in Singapore include places like airport cargo areas, roads near airlines, military facilities, jails, shipyards, Jurong Island, and Seletar Aerospace. Ensure that the delivery date, address, and recipient's contact information are correct, and the recipient is available to accept the gift. If the initial delivery attempt is unsuccessful, we offer a redelivery at the next available time for an additional fee of S$28.

For remote places, we reserve the right to charge additional fees up to S$15 due to extra delivery cost incurred from our side. Remote areas consist of Sentosa Island, crematoriums, areas around Marina Coastal Drive, turf clubs, and the Changi Loyang area.

When arrangingcake and flowers deliveries to hospitals, please provide the complete registered name of the patient as it appears on their NRIC or Passport, along with full ward details in the recipient information. This data is essential for obtaining hospital clearance, allowing our delivery staff to complete the delivery promptly.

During peak and seasonal periods, free delivery charges for cake and flower orders may be suspended and the fees for our specific time and urgent delivery services may subject to changes and/or increase without further notice. You may wish to check the delivery fee at the billing page during checkout or call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further. 

Peak Periods include:

• Mother's Day (2nd Sunday of May)
• Valentine's Day (14th Feb)

Please be aware that from 9th to 16th February and during Mother’s Day, prices for cake and flower deliveries will increase due to heightened costs of raw materials. Ensure the address, contact details, and gift message for your recipient are accurate when you place your order, as we are unable to make changes to Valentine's Day flower and Mother’s Day flower orders due to the significant increase in demand.

Also, note that we will NOT be delivering to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, Marina Bay Sands, all military bases, school campuses, and shopping malls during this period. We will contact you within 5-10 minutes upon receiving your order to let you know on the confirmation of your order.

To reduce the risk of order rejections during this period, please arrange the delivery location to include

• HDBs,
• Offices and commercial locations with known ease of parking,
• Offices and commercial locations next to the roads without zig-zag lines

Summary of what to expect during these periods:

• These periods are 9th Feb - 14th Feb, and the 5 days prior to the 2nd Sunday of May
• No address changes are possible once the orders are submitted
• Specific time delivery will be suspended
• There will only be a limited selection of products
• "Do not call Recipient" delivery service will be suspended
• Special delivery requests will be suspended
• Delivery to all educational institutions, airports, seaports, terminals, Sentosa, shopping malls and military bases will be suspended
• After 3 calls to the recipient's phone, the delivery partner will leave it at the doorstep or with the reception

Your understanding and patience are greatly appreciated during these busy times, and we apologise for any inconvenience this may cause.

While other online florists may not offercake and flower delivery to Marina Bay Sands (MBS) and Changi Airport, we do provide this service. Please note that there is an additional charge of S$28 for deliveries to MBS and S$10 for deliveries to Jewel or Changi Airport.

Due to road closures associated with the F1 event, cake and flower deliveries to specific locations will be impacted. Throughout the F1 period, we may be unable to deliver the areas within the CBD. If this is the case, we would incur an additional S$28 for a rescheduling fee for the flowers to be delivered to another location in Singapore.

For additional information, please call us at +65 6359 2312 or WhatsApp us at +65 8508 8400to enquire further.

We ensure your cake and flower order arrives on time for your special moments. While rare, delays due to weather or traffic may occur. We'll notify you of any changes promptly and work to minimise inconvenience. Your understanding is appreciated as we strive for excellence in every delivery.

For cake and flower deliveries to "Gated Compounds," we cannot guarantee service without recipient contact. The sender must take steps to maintain the secrecy of the order. We're not accountable for surprise spoilage due to unanswered intercoms or security calls. Our drivers will try not to contact the recipient, but after 15 minutes, they may call to complete the delivery. Call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 for the details.

For "Call Buyer", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave the cake and flowers at the doorstep.

For "Call Recipient", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave the cake and flowers at the doorstep.

For "Leave At Neighbour", if neighbours are not around, the delivery partner will leave the cake and flowersat the doorstep.

For orders of conflicting instructions, "Leave At Doorstep" will be the default step.

While we do offer our best effort to cater to special requests, please kindly note that FLORAMOMENTS.SG cannot guarantee the success nor will be liable for any mishaps. We kindly seek your understanding. Please call us at +65 6359 2312 or WhatsApp us at+65 8508 8400 to make the necessary arrangements for cake and flowers with our delivery drivers.