FLOWER GIFT BASKETS
WHY CHOOSE TO BUY HAMPERS AND GIFT BASKETS FROM US?
Why opt for us when it comes to selecting hampers and gift baskets?
Bursting with goodness, our hampers and gift basket feature a delightful assortment of nutritional supplements like the essence of chicken and bird’s nest, alongside a bounty of fresh fruits and vibrant flowers.
From heartfelt get-well wishes to warm housewarming gestures, select from a variety of add-ons tailored to suit any occasion. Options include chocolates, supplements like White fungus and rock sugar, cakes, balloons, and more. Rest assured, if any item is unavailable, we'll replace it with an equal or superior alternative.
Delight in our meticulously curated flower arrangements, thoughtfully paired with each basket to convey your sentiments. From the elegance of pink lilies to the vibrancy of orange rose flowers and the cheerfulness of yellow gerberas, our blooms are tailored to evoke joy, warmth, and admiration.
Experience the convenience of our same-day and express hamper delivery services. With swift dispatch, your heartfelt gifts reach their destination promptly, ensuring your gestures of affection are timely and memorable.
SAME-DAY AND EXPRESS DELIVERY
Our store operates from 9:30am to 7:30pm (Mon - Fri) and 9:30am to 6:30pm (Sat, Sun, and Public Holidays). For same-day delivery, place your order by 5pm on weekdays and by 4pm on weekends.
- Regular delivery is eligible if the time between your order payment and the latest delivery timing is 4 working hours.
- Self-pickup at Tanjong Pagar requires a minimum of 2 working hours lead time.
- Special time delivery is available if the time between your order payment and the latest delivery timing is less than 5 working hours.
For more details on our flower delivery process, kindly call +65 6359 2312 or refer to the delivery policy.
For inquiries regarding our international delivery options and details, please reach out to us via WhatsApp at +65 8508 8400 or email us directly at hello@floramoments.sg.
FLORAMOMENTS.SG provides complimentary flower delivery during specific time slots:
- 09:00hrs to 14:00hrs (9am - 2pm)
- 13:00hrs to 18:00hrs (1pm - 6pm)
- 18:00hrs to 22:00hrs (6pm - 10pm)
Additionally, we offer specific time delivery slots with 1-hour block services available 24/7 at various prices. For inquiries about eligibility for free delivery, feel free to contact us via email or social media, and our team will be happy to assist you.
COMMONLY ASKED QUESTIONS
FLORAMOMENTS.SG prides itself on being one of the best skilled express florists in Singapore. We ensure the quality of fresh flowers, skilled and experienced top florists, and minimal issues during delivery. Our prices are a manifestation of this promise.
Fresh flowers bought as part of our fruit baskets typically last 5-7 days. In high temperatures, the reduction is minimal, but by providing extra attention, you can extend the enjoyment for a minimum of seven days.
In rare supply chains or availability disruptions, some flowers in our products may need to be substituted if they are unavailable.
Rest assured, any replacements will match the value of the product and our florists will endeavour to maintain a similar colour theme. Should any significant alterations be necessary that might change the original appearance of the hamper and gift basket, our team will contact you directly. We appreciate your understanding and support!
We accept almost all forms of payment:
- PayNow: Flora Moments Pte. Ltd. UEN: 201607368G | During your interactions with our customer service agents, please send your screenshots via WhatsApp at +65 8508 8400 or Email us at hello@floramoments.sg for verification.
- Local & International Credit and Debit Cards: MasterCard, Visa, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay
- PayPal
- Buy-Now-Pay-Later (BNPL): Atome, ShopBack PayLater, GrabLater
- E-Wallets: GrabPay, ShopeePay, Fave, AliPay, ShopBack, TouchNGo, Akulaku PayLater, AlipayHK, LinePay, BPI, TrueMoney, Boost, etc.
- Online CheckOut - Credit/Debit Cards: most methods above are valid
- Customer-supported checkout - Credit / Debit Cards, Atome, ShopeePay, GrabPay: Please click here, and enter the amount to be paid. During your interactions with our customer service agents, please send your screenshots via WhatsApp at +65 8508 8400 or Email us at hello@floramoments.sg for verifications.
- We also accept Alipay, FavePay, and Touch N Go. Please WhatsApp us at +65 8508 8400 or Email us at hello@floramoments.sg for more information.
We are located at 1 Tanjong Pagar, #02-48, Tanjong Pagar, Singapore 082001.
Right next to Tanjong Pagar MRT station!
COMMONLY ASKED QUESTIONS - DELIVERY
Restricted areas include places like airport cargo areas, roads near airlines, military facilities, jails, shipyards, Jurong Island, and Seletar Aerospace. Ensure that the delivery date, address, and recipient's contact information are correct and the recipient is available to accept the gift. If the initial delivery attempt is unsuccessful, we offer a redelivery at the next available time for an additional fee of S$28.
For remote places, we reserve the right to charge additional fees up to S$15 extra due to additional delivery costs incurred from our side. Remote areas consist of Sentosa Island, crematoriums, areas around Marina Coastal Drive, turf clubs, and the Changi Loyang area.
When arranging deliveries to hospitals, please provide the complete registered name of the patient as it appears on their NRIC or Passport, along with full ward details in the recipient information. This data is essential for obtaining hospital clearance, allowing our delivery staff to complete the delivery promptly.
During peak and seasonal periods, free delivery charges may be suspended, and the delivery fees for our Express and Urgent services may be subject to changes and/or increase without further notice. You may wish to check the delivery fee on the billing page during checkout, or you can call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further.
Peak Periods include:
- Mother's Day (2nd Sunday of May)
- Valentine's Day (14th Feb)
Please be aware that from 9th to 16th February, prices for deliveries will increase due to heightened costs of raw materials. Ensure the address, contact details, and gift message for your recipient are accurate when you place your order, as we are unable to make changes to Valentine's Day orders due to the significant increase in demand.
Also, note that we will NOT be delivering to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, Marina Bay Sands, all military bases, school campuses, and shopping malls during this period. We will contact you within 5-10 minutes of receiving your order to let you know about the confirmation of your order.
To reduce the risk of order rejections during this period, please arrange the delivery location to include
- HDBs,
- Offices and commercial locations with known ease of parking,
- Offices and commercial locations next to the roads without zig-zag lines
Summary of what to expect during these periods:
- These periods are 9th Feb - 14th Feb, and the 5 days prior to the 2nd Sunday of May
- No address changes are possible once the orders are submitted
- Specific time delivery will be suspended
- There will only be a limited selection of products
- "Do not call Recipient" delivery service will be suspended
- Special delivery requests will be suspended
- Delivery to all educational institutions, airports, seaports, terminals, Sentosa, shopping malls and military bases will be suspended
- After 3 calls to the recipient's phone, the delivery partner will leave it at the doorstep or with the reception
Your understanding and patience are greatly appreciated during these busy times, and we apologise for any inconvenience this may cause.
While other online florists may not offer delivery to Marina Bay Sands (MBS) and Changi Airport, we do provide this service. Please note that there is an additional charge of S$28 for deliveries to MBS and S$10 for deliveries to Jewel or Changi Airport.
Due to road closures associated with the F1 event, deliveries to specific locations will be impacted. Throughout the F1 period, we may be unable to deliver the areas within the CBD. If this is the case, we would incur an additional S$28 for a rescheduling fee for the flowers to be delivered to another location in Singapore.
For additional information, please Call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further.
We are committed to ensuring that your order arrives within the designated time slot, as we understand the importance of timely delivery for your special moments and occasions.
Our promise to you includes a dedicated effort to meet your selected delivery time.
However, on very rare occasions, unforeseen circumstances such as severe weather, traffic disruptions, or other logistical challenges may arise, potentially affecting our ability to deliver as promised. In such exceptional cases, we prioritise communication and will inform you as soon as possible about any changes or delays.
Our aim is to provide you with the best possible solution and minimise any inconvenience, ensuring your satisfaction and trust in our service. Your understanding and flexibility in these rare situations are greatly appreciated, as we strive to deliver excellence even when faced with challenges.
For "Do Not Call Recipient" service selectors being sent to the "Gated Compounds" locations, we are unfortunately unable to promise our service on this front. The sender / buyer would have to arrange the necessary steps to ensure that our delivery driver maintains the secrecy of the surprise. Please kindly call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to make the necessary arrangements with our delivery drivers.
To avoid any doubt, while we try our utmost best to provide the best services we can possibly give, we are unfortunately not accountable for any spoilage or surprises on this front.
For avoidance of doubt, should there be condominium intercoms not being answered or security guards calling the recipient for confirmation, we are also not accountable for any spoilage of surprises on this front.
While our delivery drivers aim to not call the recipient, after 15 minutes of trying, our delivery partners may have the discretion to call the recipient in order to fulfil the order.
For "Call Buyer", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave it at the doorstep.
For "Call Recipient", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave it at the doorstep.
For "Leave At Neighbour", if neighbours are not around, the delivery partner will leave it at the doorstep.
For orders of conflicting instructions, "Leave At Doorstep" will be the default step.
While we do offer our best effort to cater to special requests, please kindly note that FLORAMOMENTS.SG cannot guarantee the success nor will be liable for any mishaps. We kindly seek your understanding.
Please kindly call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to make the necessary arrangements with our delivery drivers.