Restricted areas include places like airport cargo areas, roads near airlines, military facilities, jails, shipyards, Jurong Island, and Seletar Aerospace. Ensure that the delivery date, address, and recipient's contact information are correct and the recipient is available to accept the gift. If the initial delivery attempt is unsuccessful, we offer a redelivery at the next available time for an additional fee of S$28.

For remote places, we reserve the right to charge additional fees up to S$15 extra due to additional delivery costs incurred from our side. Remote areas consist of Sentosa Island, crematoriums, areas around Marina Coastal Drive, turf clubs, and the Changi Loyang area.

When arranging deliveries to hospitals, please provide the complete registered name of the patient as it appears on their NRIC or Passport, along with full ward details in the recipient information. This data is essential for obtaining hospital clearance, allowing our delivery staff to complete the delivery promptly.

During peak and seasonal periods, free delivery charges may be suspended, and the delivery fees for our Express and Urgent services may be subject to changes and/or increase without further notice. You may wish to check the delivery fee on the billing page during checkout, or you can call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further. 

Peak Periods include:

• Mother's Day (2nd Sunday of May)
• Valentine's Day (14th Feb)

Please be aware that from 9th to 16th February, prices for deliveries will increase due to heightened costs of raw materials. Ensure the address, contact details, and gift message for your recipient are accurate when you place your order, as we are unable to make changes to Valentine's Day orders due to the significant increase in demand.

Also, note that we will NOT be delivering to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, Marina Bay Sands, all military bases, school campuses, and shopping malls during this period. We will contact you within 5-10 minutes upon receiving your order to let you know about the confirmation of your order.

To reduce the risk of order rejections during this period, please arrange the delivery location to include

• HDBs,
• Offices and commercial locations with known ease of parking,
• Offices and commercial locations next to the roads without zig-zag lines

Summary of what to expect during these periods:

• These periods are 9th Feb - 14th Feb, and the 5 days prior to the 2nd Sunday of May
• No address changes are possible once the orders are submitted
• Specific time delivery will be suspended
• There will only be a limited selection of products
• "Do not call Recipient" delivery service will be suspended
• Special delivery requests will be suspended
• Delivery to all educational institutions, airports, seaports, terminals, Sentosa, shopping malls and military bases will be suspended
• After 3 calls on the recipient's phone, the delivery partner will leave it at the doorstep or with the reception

Your understanding and patience are greatly appreciated during these busy times, and we apologise for any inconvenience this may cause.

Yes, beyond Sengkang, our flower shop delivers to these locations, too. While other online florists may not offer delivery to Marina Bay Sands (MBS) and Changi Airport, we do provide this service. Please note that there is an additional charge of S$28 for deliveries to MBS and S$10 for deliveries to Jewel or Changi Airport.

Due to road closures associated with the F1 event, deliveries to specific locations will be impacted. Throughout the F1 period, we may be unable to deliver the areas within the CBD. If this is the case, we would incur an additional S$28 for a rescheduling fee for the flowers to be delivered to another location in Singapore.

For additional information, please Call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further.

We are committed to ensuring that your order arrives at locations like Sengkang within the designated time slot, as our flower shop understands the importance of timely delivery for your special moments and occasions.

Our promise to you includes a dedicated effort to meet your selected delivery time.

However, on very rare occasions, unforeseen circumstances such as severe weather, traffic disruptions, or other logistical challenges may arise, potentially affecting our ability to deliver as promised. In such exceptional cases, we prioritise communication and will inform you as soon as possible about any changes or delays.

Our aim is to provide you with the best possible solution and minimise any inconvenience, ensuring your satisfaction and trust in our service. Your understanding and flexibility in these rare situations are greatly appreciated, as we strive to deliver excellence even when faced with challenges.

For "Do Not Call Recipient" service selectors being sent to the "Gated Compounds" locations, we are unfortunately unable to promise our service on this front. The sender / buyer would have to arrange the necessary steps to ensure that our delivery driver maintains the secrecy of the surprise. Please kindly call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to make the necessary arrangements with our delivery drivers. 

To avoid any doubt, while we try our utmost best to provide the best services we can possibly give, we are unfortunately not accountable for any spoilage or surprises on this front.

For avoidance of doubt, should there be condominium intercoms not being answered or security guards calling the recipient for confirmation, we are also not accountable for any spoilage of surprises on this front.

While our delivery drivers aim to not call the recipient, after 15 minutes of trying, our delivery partners may have the discretion to call the recipient in order to fulfil the order.

For "Call Buyer", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave it at the doorstep.

For "Call Recipient", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave it at the doorstep.

For "Leave At Neighbour", if neighbours are not around, the delivery partner will leave it at the doorstep.

For orders of conflicting instructions, "Leave At Doorstep" will be the default step.

While we do offer our best effort to cater to special requests, please kindly note that FLORAMOMENTS.SG cannot guarantee the success nor will be liable for any mishaps. We kindly seek your understanding.

Please kindly call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to make the necessary arrangements with our delivery drivers.