CAKES AND FLOWERS

蛋糕

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      探索新加坡著名名厨制作的各种精美蛋糕产品,包括山下主厨和 The French Pastry 的令人垂涎的创意作品。

      WHICH OCCASION SHOULD I GIFT CAKES?

      Here are some occasions when cakes make the best gift besides flowers:

      • Birthdays
      • Anniversaries
      • Weddings
      • Graduations
      • Baby Showers

      COMMONLY ASKED QUESTIONS ABOUT CAKES

      How soon can I place an order for a cake?

      You need to pre-order your cake at least one day in advance. Delivery will be completed within two days of placing the order.

      You need to pre-order your cake at least one day in advance. Delivery will be completed within two days of placing the order.

      Can I customise my cake order?

      Yes, you can customise your cake by selecting the size, occasion, and various add-ons, such as flower vases, chocolates, flower bears, supplements, balloons, and gift sets. You can also leave a message for specific customisation requests.

      Yes, you can customise your cake by selecting the size, occasion, and various add-ons, such as flower vases, chocolates, flower bears, supplements, balloons, and gift sets. You can also leave a message for specific customisation requests.

      Do you offer delivery for cake orders?

      Yes, just like our flowers, we offer same-day delivery for cakes in the following time slots: 9am to 2pm, 1pm to 6pm, and 6pm to 10pm. Express and specific time delivery is also available if needed. You can learn more about our delivery services at our delivery policy page.

      Yes, just like our flowers, we offer same-day delivery for cakes in the following time slots: 9am to 2pm, 1pm to 6pm, and 6pm to 10pm. Express and specific time delivery is also available if needed. You can learn more about our delivery services at our delivery policy page.

      Can I cancel or change my cake delivery date?

      You can cancel your cake and flower order by submitting a cancellation request 48 hours before the scheduled delivery time. A 50% cancellation fee will apply. If the request is made less than 48 hours in advance, the full purchase price will be charged.

      You can cancel your cake and flower order by submitting a cancellation request 48 hours before the scheduled delivery time. A 50% cancellation fee will apply. If the request is made less than 48 hours in advance, the full purchase price will be charged.

      What are your delivery hours?

      Although we offer same-day delivery for flowers from 9am to 2pm, 1pm to 6pm, and 6pm to 10pm, if you are placing an order for a cake too, you will need to pre-order your cake at least 1 day in advance. We will complete the delivery within 2 days of placing the order.

      Although we offer same-day delivery for flowers from 9am to 2pm, 1pm to 6pm, and 6pm to 10pm, if you are placing an order for a cake too, you will need to pre-order your cake at least 1 day in advance. We will complete the delivery within 2 days of placing the order.

      What should I do if there's an issue with my cake delivery?

      If you have ordered cake and flowers and encounter any issues with your cake, please contact us within 24 hours of receipt. We will either replace the item or provide a full refund, as long as the product is returned in its original condition. For detailed information about exchange and refund, refer to our terms and conditions.

      If you have ordered cake and flowers and encounter any issues with your cake, please contact us within 24 hours of receipt. We will either replace the item or provide a full refund, as long as the product is returned in its original condition. For detailed information about exchange and refund, refer to our terms and conditions.

      SAME-DAY AND EXPRESS CAKE AND FLOWER DELIVERY

      Delivery timings and opening hours

      Our store operates from 9:30am to 7:30pm on weekdays and from 9:30am to 6:30pm on weekends and public holidays in Singapore. We offer same-day delivery for our flowers in three convenient time slots: 9am to 2pm, 1pm to 6pm, and 6pm to 10pm. However, please note that for cakes, you need to pre-order 1 day in advance and we will do the delivery of the cake and flowers within the next 2 days.

      Our store operates from 9:30am to 7:30pm on weekdays and from 9:30am to 6:30pm on weekends and public holidays in Singapore. We offer same-day delivery for our flowers in three convenient time slots: 9am to 2pm, 1pm to 6pm, and 6pm to 10pm. However, please note that for cakes, you need to pre-order 1 day in advance and we will do the delivery of the cake and flowers within the next 2 days.

      Worldwide delivery

      We are committed to bringing joy to your loved ones, no matter where they are, thus, we also offer worldwide delivery for our exquisite cakes and flowers. To learn more, please contact us via WhatsApp at +65 8508 8400 or email us at hello@floramoments.sg.

      We are committed to bringing joy to your loved ones, no matter where they are, thus, we also offer worldwide delivery for our exquisite cakes and flowers. To learn more, please contact us via WhatsApp at +65 8508 8400 or email us at hello@floramoments.sg.

      Free shipping available

      We provide free cake and flower delivery in Singapore. To find out if your order qualifies for free shipping, please contact us via email or WhatsApp.

      We provide free cake and flower delivery in Singapore. To find out if your order qualifies for free shipping, please contact us via email or WhatsApp.

      COMMONLY ASKED QUESTIONS ABOUT FLOWERS

      How fresh are your flowers?

      When placing an online order for flowers with cake with us, there is no need to worry about their freshness as FLORAMOMENTS.SG prides itself as one of the best skilled express florists in Singapore. We ensure quality of fresh flowers and minimal issues during delivery with the help of our skilled and experienced florists.

      When placing an online order for flowers with cake with us, there is no need to worry about their freshness as FLORAMOMENTS.SG prides itself as one of the best skilled express florists in Singapore. We ensure quality of fresh flowers and minimal issues during delivery with the help of our skilled and experienced florists.

      How long can these flowers last?

      Whether you buy our flowers alone or combine them with your cake order, we only provide freshflowers that typically last 5-7 days. In high temperatures, the reduction is minimal, but by providing extra attention, you can extend the enjoyment for a minimum of seven days.

      Whether you buy our flowers alone or combine them with your cake order, we only provide freshflowers that typically last 5-7 days. In high temperatures, the reduction is minimal, but by providing extra attention, you can extend the enjoyment for a minimum of seven days.

      What happens if certain flowers, fillers, or foliage are unavailable?

      In rare supply chain or availability disruptions, flower bouquets may be substituted in your cake and flower order if they are unavailable.

      Rest assured, any replacements will match the value of the product and our florists will endeavour to maintain a similar colour theme. Should any significant alterations be necessary that might change the original appearance of the bouquet, our team will contact you directly. We appreciate your understanding and support!

      In rare supply chain or availability disruptions, flower bouquets may be substituted in your cake and flower order if they are unavailable.

      Rest assured, any replacements will match the value of the product and our florists will endeavour to maintain a similar colour theme. Should any significant alterations be necessary that might change the original appearance of the bouquet, our team will contact you directly. We appreciate your understanding and support!

      What are your payment methods?

      When placing order for our flowers along with a cake, you can choose from any form of payment listed below:

      1. PayNow: Flora Moments Pte. Ltd. UEN: 201607368G | During your interactions with our customer service agents, please send your screenshots via WhatsApp at +65 8508 8400 or Email us at hello@floramoments.sg for verification.
      2. Local & International Credit and Debit Cards: MasterCard, Visa, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay
      3. PayPal
      4. Buy-Now-Pay-Later (BNPL): Atome, ShopBack PayLater, GrabLater
      5. E-Wallets: GrabPay, ShopeePay, Fave, AliPay, ShopBack, TouchNGo, Akulaku PayLater, AlipayHK, LinePay, BPI, TrueMoney, Boost, etc.


      • Online CheckOut - Credit/Debit Cards: most methods above are valid
      • Customer-supported checkout - Credit / Debit Cards, Atome, ShopeePay, GrabPay: Please click here, and enter the amount to be paid. During your interactions with our customer service agents, please send your screenshots via WhatsApp at +65 8508 8400 or Email us at hello@floramoments.sg for verifications.
      • We also accept Alipay, FavePay, and Touch N Go. Please WhatsApp us at +65 8508 8400 or Email us at hello@floramoments.sg for more information.

      When placing order for our flowers along with a cake, you can choose from any form of payment listed below:

      1. PayNow: Flora Moments Pte. Ltd. UEN: 201607368G | During your interactions with our customer service agents, please send your screenshots via WhatsApp at +65 8508 8400 or Email us at hello@floramoments.sg for verification.
      2. Local & International Credit and Debit Cards: MasterCard, Visa, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay
      3. PayPal
      4. Buy-Now-Pay-Later (BNPL): Atome, ShopBack PayLater, GrabLater
      5. E-Wallets: GrabPay, ShopeePay, Fave, AliPay, ShopBack, TouchNGo, Akulaku PayLater, AlipayHK, LinePay, BPI, TrueMoney, Boost, etc.


      • Online CheckOut - Credit/Debit Cards: most methods above are valid
      • Customer-supported checkout - Credit / Debit Cards, Atome, ShopeePay, GrabPay: Please click here, and enter the amount to be paid. During your interactions with our customer service agents, please send your screenshots via WhatsApp at +65 8508 8400 or Email us at hello@floramoments.sg for verifications.
      • We also accept Alipay, FavePay, and Touch N Go. Please WhatsApp us at +65 8508 8400 or Email us at hello@floramoments.sg for more information.

      Where are you located?

      To shop our flowers or cake, you can directly visit us at 1 Tanjong Pagar, #02-48, Tanjong Pagar, Singapore 082001, right next to Tanjong Pagar MRT station!

      Alternatively, you can click here to directly  go to Google Maps.

      To shop our flowers or cake, you can directly visit us at 1 Tanjong Pagar, #02-48, Tanjong Pagar, Singapore 082001, right next to Tanjong Pagar MRT station!

      Alternatively, you can click here to directly  go to Google Maps.

      COMMONLY ASKED QUESTIONS CAKE AND FLOWERS DELIVERY

      Are there any restrictions on the locations for cake and flower delivery in Singapore?

      Restricted areas for cake and flower delivery in Singapore include places like airport cargo areas, roads near airlines, military facilities, jails, shipyards, Jurong Island, and Seletar Aerospace. Ensure that the delivery date, address, and recipient's contact information are correct, and the recipient is available to accept the gift. If the initial delivery attempt is unsuccessful, we offer a redelivery at the next available time for an additional fee of S$28.

      For remote places, we reserve the right to charge additional fees up to S$15 due to extra delivery cost incurred from our side. Remote areas consist of Sentosa Island, crematoriums, areas around Marina Coastal Drive, turf clubs, and the Changi Loyang area.

      Restricted areas for cake and flower delivery in Singapore include places like airport cargo areas, roads near airlines, military facilities, jails, shipyards, Jurong Island, and Seletar Aerospace. Ensure that the delivery date, address, and recipient's contact information are correct, and the recipient is available to accept the gift. If the initial delivery attempt is unsuccessful, we offer a redelivery at the next available time for an additional fee of S$28.

      For remote places, we reserve the right to charge additional fees up to S$15 due to extra delivery cost incurred from our side. Remote areas consist of Sentosa Island, crematoriums, areas around Marina Coastal Drive, turf clubs, and the Changi Loyang area.

      Are there any further information that I would need to provide for cake and flower deliveries to hospitals in Singapore?

      When arrangingcake and flowers deliveries to hospitals, please provide the complete registered name of the patient as it appears on their NRIC or Passport, along with full ward details in the recipient information. This data is essential for obtaining hospital clearance, allowing our delivery staff to complete the delivery promptly.

      When arrangingcake and flowers deliveries to hospitals, please provide the complete registered name of the patient as it appears on their NRIC or Passport, along with full ward details in the recipient information. This data is essential for obtaining hospital clearance, allowing our delivery staff to complete the delivery promptly.

      What are your peak period policies regarding cake and flowers delivery?

      During peak and seasonal periods, free delivery charges for cake and flower orders may be suspended and the fees for our specific time and urgent delivery services may subject to changes and/or increase without further notice. You may wish to check the delivery fee at the billing page during checkout or call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further. 

      Peak Periods include:

      • Mother's Day (2nd Sunday of May)
      • Valentine's Day (14th Feb)

      During peak and seasonal periods, free delivery charges for cake and flower orders may be suspended and the fees for our specific time and urgent delivery services may subject to changes and/or increase without further notice. You may wish to check the delivery fee at the billing page during checkout or call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 to enquire further. 

      Peak Periods include:

      • Mother's Day (2nd Sunday of May)
      • Valentine's Day (14th Feb)

      Are there any price changes on Valentine's Day and Mother's Day?

      Please be aware that from 9th to 16th February and during Mother’s Day, prices for cake and flower deliveries will increase due to heightened costs of raw materials. Ensure the address, contact details, and gift message for your recipient are accurate when you place your order, as we are unable to make changes to Valentine's Day flower and Mother’s Day flower orders due to the significant increase in demand.

      Also, note that we will NOT be delivering to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, Marina Bay Sands, all military bases, school campuses, and shopping malls during this period. We will contact you within 5-10 minutes upon receiving your order to let you know on the confirmation of your order.

      To reduce the risk of order rejections during this period, please arrange the delivery location to include

      • HDBs,
      • Offices and commercial locations with known ease of parking,
      • Offices and commercial locations next to the roads without zig-zag lines

      Summary of what to expect during these periods:

      • These periods are 9th Feb - 14th Feb, and the 5 days prior to the 2nd Sunday of May
      • No address changes are possible once the orders are submitted
      • Specific time delivery will be suspended
      • There will only be a limited selection of products
      • "Do not call Recipient" delivery service will be suspended
      • Special delivery requests will be suspended
      • Delivery to all educational institutions, airports, seaports, terminals, Sentosa, shopping malls and military bases will be suspended
      • After 3 calls to the recipient's phone, the delivery partner will leave it at the doorstep or with the reception

      Your understanding and patience are greatly appreciated during these busy times, and we apologise for any inconvenience this may cause.

      Please be aware that from 9th to 16th February and during Mother’s Day, prices for cake and flower deliveries will increase due to heightened costs of raw materials. Ensure the address, contact details, and gift message for your recipient are accurate when you place your order, as we are unable to make changes to Valentine's Day flower and Mother’s Day flower orders due to the significant increase in demand.

      Also, note that we will NOT be delivering to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, Marina Bay Sands, all military bases, school campuses, and shopping malls during this period. We will contact you within 5-10 minutes upon receiving your order to let you know on the confirmation of your order.

      To reduce the risk of order rejections during this period, please arrange the delivery location to include

      • HDBs,
      • Offices and commercial locations with known ease of parking,
      • Offices and commercial locations next to the roads without zig-zag lines

      Summary of what to expect during these periods:

      • These periods are 9th Feb - 14th Feb, and the 5 days prior to the 2nd Sunday of May
      • No address changes are possible once the orders are submitted
      • Specific time delivery will be suspended
      • There will only be a limited selection of products
      • "Do not call Recipient" delivery service will be suspended
      • Special delivery requests will be suspended
      • Delivery to all educational institutions, airports, seaports, terminals, Sentosa, shopping malls and military bases will be suspended
      • After 3 calls to the recipient's phone, the delivery partner will leave it at the doorstep or with the reception

      Your understanding and patience are greatly appreciated during these busy times, and we apologise for any inconvenience this may cause.

      Do you deliver cake and flowers to Marina Bay Sands (MBS) and Jewel or Changi Airport?

      While other online florists may not offercake and flower delivery to Marina Bay Sands (MBS) and Changi Airport, we do provide this service. Please note that there is an additional charge of S$28 for deliveries to MBS and S$10 for deliveries to Jewel or Changi Airport.

      While other online florists may not offercake and flower delivery to Marina Bay Sands (MBS) and Changi Airport, we do provide this service. Please note that there is an additional charge of S$28 for deliveries to MBS and S$10 for deliveries to Jewel or Changi Airport.

      Are there any restrictions on cake and flower delivery during the F1 race seasons in Singapore?

      Due to road closures associated with the F1 event, cake and flower deliveries to specific locations will be impacted. Throughout the F1 period, we may be unable to deliver the areas within the CBD. If this is the case, we would incur an additional S$28 for a rescheduling fee for the flowers to be delivered to another location in Singapore.

      For additional information, please call us at +65 6359 2312 or WhatsApp us at +65 8508 8400to enquire further.

      Due to road closures associated with the F1 event, cake and flower deliveries to specific locations will be impacted. Throughout the F1 period, we may be unable to deliver the areas within the CBD. If this is the case, we would incur an additional S$28 for a rescheduling fee for the flowers to be delivered to another location in Singapore.

      For additional information, please call us at +65 6359 2312 or WhatsApp us at +65 8508 8400to enquire further.

      How does FLORAMOMENTS.SG handle delivery delays and problems regarding cake and flower orders?

      We ensure your cake and flower order arrives on time for your special moments. While rare, delays due to weather or traffic may occur. We'll notify you of any changes promptly and work to minimise inconvenience. Your understanding is appreciated as we strive for excellence in every delivery.

      We ensure your cake and flower order arrives on time for your special moments. While rare, delays due to weather or traffic may occur. We'll notify you of any changes promptly and work to minimise inconvenience. Your understanding is appreciated as we strive for excellence in every delivery.

      Do you offer a "Do Not Call Recipient" delivery service for cake and flowers?

      For cake and flower deliveries to "Gated Compounds," we cannot guarantee service without recipient contact. The sender must take steps to maintain the secrecy of the order. We're not accountable for surprise spoilage due to unanswered intercoms or security calls. Our drivers will try not to contact the recipient, but after 15 minutes, they may call to complete the delivery. Call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 for the details.

      For cake and flower deliveries to "Gated Compounds," we cannot guarantee service without recipient contact. The sender must take steps to maintain the secrecy of the order. We're not accountable for surprise spoilage due to unanswered intercoms or security calls. Our drivers will try not to contact the recipient, but after 15 minutes, they may call to complete the delivery. Call us at +65 6359 2312 or WhatsApp us at +65 8508 8400 for the details.

      What do we do when the recipient is not present or the sender and recipient are not picking up calls?

      For "Call Buyer", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave the cake and flowers at the doorstep.

      For "Call Recipient", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave the cake and flowers at the doorstep.

      For "Leave At Neighbour", if neighbours are not around, the delivery partner will leave the cake and flowersat the doorstep.

      For orders of conflicting instructions, "Leave At Doorstep" will be the default step.

      For "Call Buyer", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave the cake and flowers at the doorstep.

      For "Call Recipient", after 3 missed calls or after 5 minutes of waiting, the delivery partner will leave the cake and flowers at the doorstep.

      For "Leave At Neighbour", if neighbours are not around, the delivery partner will leave the cake and flowersat the doorstep.

      For orders of conflicting instructions, "Leave At Doorstep" will be the default step.

      Do you cater to special requests regarding cake and flower delivery service?

      While we do offer our best effort to cater to special requests, please kindly note that FLORAMOMENTS.SG cannot guarantee the success nor will be liable for any mishaps. We kindly seek your understanding. Please call us at +65 6359 2312 or WhatsApp us at+65 8508 8400 to make the necessary arrangements for cake and flowers with our delivery drivers.

      While we do offer our best effort to cater to special requests, please kindly note that FLORAMOMENTS.SG cannot guarantee the success nor will be liable for any mishaps. We kindly seek your understanding. Please call us at +65 6359 2312 or WhatsApp us at+65 8508 8400 to make the necessary arrangements for cake and flowers with our delivery drivers.